Accessibility Statement

Our Commitment to Accessibility

We aim to provide a website that is easy to navigate and understand, usable with keyboard controls, compatible with commonly used browsers and assistive technologies, accessible to people with visual, hearing, mobility or cognitive disabilities, designed with clear headings and understandable content, usable on desktop, tablet and mobile devices, and continuously improved based on accessibility feedback.

We are working towards following recognised accessibility best practices, including the Web Content Accessibility Guidelines (WCAG) 2.2.

Accessibility Features

Where reasonably possible, we aim to provide the following accessibility features:

• Clear and consistent page navigation
• Descriptive headings and page structure
• Text alternatives for meaningful images
• Keyboard-accessible navigation and controls
• Readable text and appropriate contrast
• Forms with clear labels and instructions
• Responsive layouts for different screen sizes
• Accessible links and buttons
• Content written in clear and straightforward language
• Compatibility with commonly used screen-reading and browser technologies

Compliance Status

We are committed to improving the accessibility of MakkahGateway.co.uk.

Current status: Partially compliant / accessibility improvements ongoing.

The website may contain some content, third-party functionality or features that do not fully meet every WCAG 2.2 AA success criterion.

We will continue to identify and address accessibility issues as part of our ongoing website development and maintenance.

We do not claim that every page, feature or third-party component of the website is fully accessible unless it has been appropriately tested and verified.

Known Accessibility Limitations

Some website content or functionality may be affected by third-party booking, payment or travel-service systems, embedded content supplied by external providers, older documents or PDFs, images or promotional material supplied by third parties, third-party widgets or applications, browser or device compatibility issues, or new website features that have not yet undergone accessibility testing.

Where we identify accessibility problems that affect users, we will make reasonable efforts to provide an accessible alternative or improve the affected feature.

Third-Party Content

Some services and functionality available through our website may be provided by third-party companies, including airlines, hotels, booking systems, payment providers, maps, social-media platforms and other travel-service providers.

We cannot always control the accessibility of third-party content or systems.

Where possible, we will work with relevant suppliers to address accessibility issues and provide alternative ways of accessing important information or services.

Alternative Formats and Assistance

If you are unable to access information on our website because of an accessibility issue, please contact us.

Where reasonably possible, we will provide information in an alternative format or assist you with accessing the relevant service.

Depending on your requirements, we may be able to provide information or assistance by email, telephone or another appropriate communication method.

Reporting an Accessibility Problem

We welcome feedback from customers and website visitors.

If you experience an accessibility problem, please contact Makkah Gateway Ltd and provide as much information as possible about the issue.

Please include the webpage or service you were trying to use, a description of the accessibility problem, the device and browser you were using if known, the type of assistive technology being used if applicable, and your preferred method of receiving a response.

We will review your feedback and take reasonable steps to investigate and address the issue.

Accessibility Support

If you require assistance with an Umrah enquiry, package information, booking information or other travel service because you cannot use part of our website, please contact our team.

Our staff will make reasonable efforts to assist you through an alternative communication method where available.

Website Testing

We aim to review the accessibility of our website regularly and when significant changes are made.

Accessibility testing may include a combination of automated testing, manual checks, browser testing, keyboard navigation and other appropriate methods.

We will use the results of accessibility reviews and customer feedback to identify areas for improvement.

Statement Review

We will review this Accessibility Statement regularly and update it when significant changes are made to the website, when accessibility issues are identified or resolved, and as accessibility requirements develop.

The statement should be reviewed at least annually to ensure that the information remains accurate.

Contact Us

If you have an accessibility question, require information in an alternative format, or would like to report an accessibility issue, please contact Makkah Gateway Ltd using the contact details provided on our website.

• Makkah Gateway Ltd
• Company Number: 13084240
• Registered Office: 19 Ritter Street, London, England, SE18 4DT