Acceptable Use Policy

1. About Us

The website is operated by:

• Makkah Gateway Ltd
• Company Number: 13084240
• Registered Office: 19 Ritter Street, London, England, SE18 4DT

2. Permitted Use

You may use our website for legitimate and lawful purposes, including:

• Viewing information about our travel services
• Making genuine travel enquiries
• Requesting quotations
• Communicating with our customer service team
• Making or managing legitimate bookings
• Accessing booking information
• Using other functionality that we make available to customers

3. Prohibited Uses

You must not use our website:

• For any unlawful or fraudulent purpose
• To commit or facilitate a criminal offence
• To impersonate another person or organisation
• To provide false, misleading or fraudulent information
• To make a booking using information that does not belong to you without appropriate authority
• To attempt to obtain services without paying the applicable charges
• To interfere with the operation or security of the website
• To introduce viruses, malware, spyware or other harmful code
• To attempt unauthorised access to our systems or databases
• To test, scan or probe our systems for vulnerabilities without our written authorisation
• To circumvent or interfere with security measures
• To use automated systems, bots or scraping tools in a way that places unreasonable demands on our website
• To collect information about other users without their permission
• To transmit unsolicited or unauthorised advertising or promotional material
• To use our website to distribute spam or malicious communications
• To copy, reproduce or commercially exploit website content without permission
• To upload or transmit material that infringes another person's intellectual property rights
• To upload or distribute defamatory, threatening, abusive, discriminatory or unlawful material
• To use the website in any way that could damage Makkah Gateway Ltd's reputation or the availability, integrity or security of its systems

4. Fraud and Misrepresentation

You must provide accurate information when making enquiries, submitting booking information or communicating with Makkah Gateway Ltd.

You must not:

• Use another person's identity without permission
• Provide false passport or passenger information
• Attempt to obtain a visa or travel service through fraudulent information
• Make fraudulent payment attempts
• Use stolen payment details
• Submit false refund or cancellation claims
• Abuse promotional offers
• Deliberately provide misleading information to obtain a travel service or financial benefit

5. Website Security

You must not attempt to gain unauthorised access to:

• Our website
• Servers
• Databases
• Customer accounts
• Administrative systems
• APIs
• Booking systems
• Payment systems
• Any other systems connected to our website

6. Viruses and Malicious Software

You must not knowingly introduce or transmit any virus, Trojan, worm, ransomware, spyware, malicious script or other harmful material through our website.

You must not attempt to disrupt, damage or compromise our website or the devices, systems or networks used to operate it.

7. Automated Access and Scraping

You must not use bots, crawlers, scrapers, automated scripts or similar technologies to access, copy, monitor or extract website information where such activity:

• Places an unreasonable burden on our systems
• Circumvents technical restrictions
• Copies substantial amounts of our content
• Interferes with website performance
• Is carried out without our permission

8. Website Content

Information published on our website is provided for general travel and booking purposes.

You must not reproduce, modify, distribute, republish or commercially exploit our website content without appropriate permission.

This includes, where applicable:

• Text
• Images
• Logos
• Graphics
• Videos
• Designs
• Package descriptions
• Marketing material
• Website layouts
• Other proprietary content

9. User-Submitted Information

Where the website allows you to submit information, enquiries, reviews, comments, documents or other material, you must ensure that the information:

• Is accurate to the best of your knowledge
• Does not violate applicable law
• Does not infringe another person's rights
• Does not contain malicious code
• Does not contain abusive or threatening material
• Does not contain information that you are not authorised to provide

10. Reviews and Feedback

Where customers are invited to submit reviews or feedback, contributions should reflect the user's genuine experience.

You must not:

• Submit fake reviews
• Post reviews on behalf of another person without authorisation
• Manipulate ratings
• Submit reviews in exchange for undisclosed payment or benefits
• Impersonate another customer
• Deliberately publish misleading information

11. Respectful Communication

We expect customers and website users to communicate with our employees and representatives respectfully.

You must not use our communication channels to send:

• Threatening messages
• Abusive communications
• Harassment
• Hate speech
• Discriminatory content
• Intimidation
• Repeated malicious complaints
• Other unlawful or inappropriate communications

12. Personal Data and Privacy

You must respect the privacy and personal information of other individuals.

You must not collect, use, disclose or distribute another person's personal information without an appropriate lawful basis or permission.

Our collection and use of personal information is explained in our Privacy Policy.

13. Third-Party Services

Our website may contain links, integrations or functionality provided by third parties, including airlines, hotels, payment providers, booking systems, maps and other travel-service providers.

Third-party services may have their own terms and acceptable-use requirements.

You are responsible for complying with the applicable terms when using those services.

14. Children and Vulnerable Users

Our website is intended to provide travel information and services to a general audience.

Users should not submit unnecessary personal or sensitive information belonging to children or other individuals through public website features.

Where a booking involves a child, the person making the booking is responsible for ensuring that they have the appropriate authority to provide the child's information.

15. Monitoring and Security Measures

We may use reasonable technical and security measures to protect our website, systems, customers and business.

Where permitted by law, information relating to suspected misuse, fraud, security incidents or unlawful activity may be reviewed and retained for security, legal, operational or compliance purposes.

We will handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

16. Breach of This Policy

If we reasonably believe that you have breached this Acceptable Use Policy, we may take appropriate action.

Depending on the circumstances, this may include:

• Issuing a warning
• Restricting access to certain website functionality
• Suspending or terminating access
• Cancelling or refusing a booking where permitted by the applicable booking terms
• Removing submitted content
• Blocking technical access
• Recovering costs or losses where legally permitted
• Reporting suspected criminal activity to relevant authorities
• Taking appropriate legal action

17. No Unauthorised Access

Nothing in this policy grants you permission to access systems, accounts, databases, APIs or information that you are not authorised to access.

Authorisation must be obtained from Makkah Gateway Ltd before conducting security testing, vulnerability assessments, penetration testing or similar activities against our systems.

18. Availability of the Website

We aim to keep our website available and operational, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable because of maintenance, technical problems, security measures, hosting issues, third-party service interruptions or circumstances outside our reasonable control.

You must not attempt to interfere with the availability or performance of the website.

19. Reporting Misuse

If you believe that the website is being misused, compromised or used for fraudulent or unlawful activity, please contact Makkah Gateway Ltd using the contact details published on our website.

If you believe you have discovered a security vulnerability, please provide sufficient information for us to investigate the issue without attempting to exploit the vulnerability.

20. Relationship with Other Policies

This Acceptable Use Policy should be read together with our other website policies, including:

• Terms & Conditions
• Booking Policy
• Refund & Cancellation Policy
• Complaints Policy
• Privacy Policy
• Cookie Policy
• Accessibility Statement

21. Changes to This Policy

Makkah Gateway Ltd may update this Acceptable Use Policy from time to time to reflect changes to our website, services, security requirements, business practices or applicable law.

The latest version will be published on this page.

22. Contact Us

If you have questions about this Acceptable Use Policy or wish to report suspected misuse of our website, please contact Makkah Gateway Ltd using the contact information provided on our website.

• Makkah Gateway Ltd
• Company Number: 13084240
• Registered Office: 19 Ritter Street, London, England, SE18 4DT